Q. What does Apple Authorised Reseller mean? Does that mean you sell second hand or used goods?
A. 'Apple Authorised Reseller' means we have are authorised by Apple to sell a range of their products. 'Reseller' is a industry term for 'seller' and as such, all goods sold by CommandFix are brand new unless otherwise stated.
Q. How much will it cost to repair my computer?
A. Repairs are quoted based upon the nature of the issue, the model of the device and the extent of work to be carried out. We charge a diagnostic fee to inspect your device, which is waived if you choose to go ahead with a repair.
Q. What products do you sell?
A. We sell the entire range of Apple Macs, iPads, iPods and their respective accessories, as well as a curated and high-quality range of 3rd party products and accessories. If you're after anything tech-related, we either have it in store, or can get it in quickly. Contact us for more information.
Q. Do you sell second hand or refurbished Macs?
A. Yes, we have a refurbished Mac program. All machines sold as refurbished are tested to meet our strict quality control standards. Because of our reputation for selling high-quality refurbished machines, they are in very high demand and as such we never publicly list what stock we have. Enquiring by contacting us, or placing your name on our waiting list is the best way to secure a quality refurbished Mac.
Q. Do you offer electronic waste recycling?
A. Yes, we have an E-Waste Recycling program. Electronics do not belong in landfill and must be disposed of properly. We also offer secure data erasure for your hard drive, which consists of a zero-pass minimum wipe and then physical destruction of the drive.
Q. What areas do you service?
A. We offer Mac and computer repair, as well as on-site services to all of metropolitan Melbourne, with a particular focus on Carlton, Carlton North, Melbourne CBD, Melbourne University, North Melbourne, Parkville, Fitzroy, Fitzroy North, Collingwood, Clifton Hill, Northcote, Abbotsford, Richmond, Brunswick, Brunswick East, Brunswick West and East Melbourne.